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Make a Comment, Compliment or Complaint |
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We constantly
strive to give our patients the best
possible care and attention.
Should you wish to make any comments
or suggestions about the services
provided by the practice we will be
pleased to consider them.
Complaints about specific problems
should be raised as soon as possible
after the incident. The facts will
be investigated in full.
If you have any compliments,
comments, suggestions or complaints
please speak in confidence to the
Practice Manager.
Alternatively, you can contact the
Patients Advice Liaison
Co-ordinator at Ashton, Leigh
and Wigan Primary Care Trust on
01942 822376.
If after discussing the matter with
the practice you are still unhappy
please feel free to contact:
Mrs Sharon Sargent
Complaints Manager
Ashton Leigh & Wigan PCT
Bryan House
61 Standishgate
Wigan
WN1 1AH
Telephone: 01942-772765
Fax: 01942-772844
Email:
sharon.sargent@alwpct.nhs.uk
Patient Advice & Liaison Service
PALS provide:
- Confidential
advice and support to patients,
families and their carers
- Information
on the NHS and health related
matters
- Confidential
assistance in resolving problems
and concerns quickly
- Information
on and explanations of NHS
complaints procedures and how to
get in touch with someone who
can help
- Information
on how you can get more involved
in your own healthcare and the
NHS locally
- A focal point
for feedback from patients to
inform service developments
- An early
warning system for NHS Trusts,
Primary Care Trusts and Patient
and Public Involvement Forums by
monitoring trends and gaps in
services and reporting these to
the trust management for action.
- PALS act on
behalf of their service users
when handling patient and family
concerns. They liaise with
staff, managers and, where
appropriate, other relevant
organisations, to negotiate
speedy solutions and to help
bring about changes to the way
that services are delivered.
PALS will also refer patients
and families to local or
national-based support agencies,
as appropriate.
For more detailed information
about the PALS core functions
locally, please
click here.
Alternatively they can be
contacted on:
Patient Advice and Liason
Service (PALS) Wrightington,
Wigan & Leigh NHS Trust
Royal Albert Edward Infirmary
Wigan Lane
Wigan WN1 2NN
Telephone: 01942 822376
Fax: 01942 822048
Email:
pals@wwl.nhs.uk
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