Our job is to keep your secrets safe
and all our staff members and teams
are bound by this rule of
confidentiality. Unless you say
otherwise, no relative or any other
person has any right to information
we hold and we will not give it to
them.
Under the Data Protection Act, the
law also requires that the
information we hold must be up to
date, so you may be asked the same
questions over the years time and
time again. Try not to be bothered
by this as it does have a very real
purpose, which is to provide the
highest standard of care we can.
Freedom of information -
Publication scheme
The Freedom of Information Act 2000
obliges the practice to produce a
Publication Scheme. A Publication
Scheme is a guide to the ‘classes’
of information the practice intends
to routinely make available. This
scheme is available from reception.
Violence
The practice is committed to a zero
tolerance approach to abusive
language, behaviour or actions. This
includes potential or actual
physical violence and verbal abuse
to the doctors, practice staff or
other persons present on the
premises.
In the event of an actual or
threatened action of violence, we
reserve the right to contact the
police or a security company. This
could result in you being removed
from the practice's list and the
incident will be recorded on your
medical records.
Students and being a
Training Practice
As a practice we have an educational
ethos. As such we often have
learners working within our practice
in all clinical and non clinical
areas. They are always supervised
throughout their training period and
welcome any feedback that you give
them. Because they are learning they
may ask question of you which you
might expect them to already know or
be “on my records”. Please be
patient with them as generally they
are checking to ensure that they do
not make a mistake and cause you any
inconvenience or harm.
All clinical learners you do have a
right not to see. However, we would
ask you to see the learner where
possible as unless they learn now in
a controlled environment they may
make mistakes by learning after
qualification without the support
they currently will be receiving.
For more information on
training please
click here.
Copyright [2006] Shakespeare
Surgery
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